Some common AOL Desktop Gold and subscription issues

AOL email service has always been the best to be used by people, for the purpose of email exchange, the only thing that the users will need would be an email account and also one would need a stable internet connection, the process of signing up of the account and also the login process would be an easy thing to be done.

But the use of an AOL mail service is not just limited to the process of signing up for the account there is more to it, there are many other issues that the user may get to face while using the AOL desktop gold, so here in the guide, we will see how the users can resolve all the common AOL desktop Gold and subscription issues. Here we will see what can be the possible issues and how the users can get rid of them.

Some common AOL Desktop Gold and subscription issues

Password and sign in help:

There are various common issues that the user may get to deal with; here we will see how the users can get through the various sign-in issues.

Forgot AOL password or username:

In order to get through this issue during the sign-in of the AOL mail account the user should follow the given steps:

• The user should go to the sign-in helper
• The user should then enter one of the account recovery items on the list
• After that, the user should click on “continue”
• Further, the user should follow the instructions from the sign-in helper

Invalid password error: This can also be the issue with the AOL mail service it is really very common and can be resolved very easily, for that the user should follow the steps given below:

Check caps lock or the Number lock keys: The user should get the lock keys checked and they should be disabled while entering the password if they are not required.

Browser auto-fill settings: In order to get this fixed, the user should get the auto-fill settings of the browser updated

Another browser: the user should see if it is possible to access the browser in some other web browser.

Password changed by someone else: Though it is tough still there are chances that the account may have been hacked the password may have been changed the user should use the sign-in helper to fix this issue and should get the password changed

Account and security issues:

There are also common accounts and security-related issues in the AOL mail service that the user may get to deal with here in the guide we will see fixes for those as well.

Removal of suspicious activity: In order to get this done, the user should follow the steps given below:

Recent activity: The user should get the recently signed-in devices and the browsers checked also the apps connected to the device should be checked also the last 3 password changes should be checked.

In the recent activity, the IP address should also be given a check

Secure the account: In order to get this done, the user should follow the steps given below:

• The users should be using strong passwords and should be getting it changed on a regular basis.
• Also, there should be more levels of security added to it.
• Also, the recovery information should be updated
• Other than all of this the user should practice safe online habits

In order to get the recovery information added the user should follow the steps given below:

• For adding the mobile number, do the following:
• The user should open the AOL mail account security page
• After that, should click on phone numbers
• After that, the user should go to “add a recovery phone number
• Next, the user should follow the on-screen prompts

Adding alternate email address:

In order to get this done the user should follow the given steps:

• The user should open the AOL mail account security page
• After that, the user should click on “Add recovery email “
• Further, the user should follow the on-screen instructions in order to get the information verification done.
• Further, let us see what is the common AOL gold subscription issue that the user may get to face while using AOL desktop gold.

In order to get the subscription canceled easily the user should follow the given steps:

• The user should open the AOL official account website
• After that, the user should click on “my services”
• Next, the user should click “subscriptions”
• After that, the user should click “manage”
• In the next, the user should click on “manage”
• Through the prompt, the user should get the account verified
• At last, the user should click “cancel”

Premium subscription cancellation:

In order to get this done the user should follow the steps given below:

• The user should visit my AOL account.com
• After that, the user should click on “my services”
• Next, the user should click on “subscriptions”
• After that, the user should click “manage”
• Next, the user should click on “cancel billing”
• After that, the user should choose the reason for the cancellation

The users are advised to read all of this carefully and are advised to further follow it all in the right manner as it has been written here in the guide. There is no such issue related to the service that the users may not be able to fix through this guide.